This Return Policy applies exclusively to products purchased from and returned to CCE Online by the original purchaser.

Except as outlined below, products may be returned within 90 days of shipment for a full credit or exchange if they remain undamaged, unopened, unused, unaltered, and untampered. Please coordinate return arrangements with your local CCE store. When initiating a return, specify whether you seek credit or exchange. Returned items must be in their original packaging and receive prior Return Authorization ("RA") from CCE.

CCE covers freight costs for returned products exceeding $75 in total value, contingent upon RA approval and compliance with all other return policy conditions. Certain exclusions may apply. Regardless of value, you are responsible for return shipping for products with a packaged length exceeding 4 feet (e.g., pipe products).

We reserve the right to decline returns or refunds for products that (i) have been installed or energized, (ii) were specially stocked or ordered for you, (iii) are not readily saleable, (iv) are on sale or clearance, or (v) are identified as non-cancellable or non-refundable. This includes wire cuts, solar PV modules, and items similarly designated. Purchases of these items are final.

For trade account holders, please contact your local/home branch to arrange returns, or reach out to our Customer Service Department at 1.866.634.9853 for assistance with the return process. Customer service operates Monday through Friday from 8:00 am to 5:00 pm (CT).